General Manager

Metropolitan Credit PLC > General Manager

Date: 05-03-2025

Company: MetroCredit COOP Ltd.

Category: Administration & Finance

Job type: Full time.

Position Title: General Manager

Duration: 3 years renewable

Employment Type: Full-time permanent

Application period: Rolling basis

Location: Buea

Institution Overview 

Metropolitan Cooperative Credit Union Ltd is a Category 1 MFI created in 2024 providing savings and loans solutions to Unbanked Cameroonians as well as digital financial solutions to small businesses and corporate structure. Headquartered in Buea, Cameroon with expansion plans across the national territory and beyond Cameroon to other African markets. 

website: www.metrocreditplc.com

Job Brief

The General Manager, under the supervision of the Board of Directors, is responsible for the overall development, leadership, and management of the microfinance institution. They will drive the company’s mission and vision, ensuring business growth, customer satisfaction, and team motivation while upholding the institution’s values. The role requires overseeing financial performance, mitigating risks, and expanding the company’s portfolio, all while maintaining a strong internal culture and a positive public image. Additionally, the General Manager will act as the key representative of the company, both internally and externally, and implement strategic decisions from the Board to achieve sustainable growth and operational excellence.

Metrocredit places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, and strong work ethic.

Functional Responsibilities:

1. Business Development & Commercial Growth

  • Effectively manage the company’s daily operations, including loans, product sales, customer service, staff supervision, and company projections.
  • Develop and implement business growth strategies to achieve profitability targets.
  • Identify profitable business opportunities and develop appropriate sales and marketing strategies.
  • Develop and promote new deposit and lending activities to meet organizational goals.
  • Maintain strong relationships with customers and business partners to drive business growth.
  • Manage and develop a client portfolio, including key accounts and high-value customers.
  • Monitor loan disbursement and repayment performance, ensuring credit quality.
  • Ensure high service quality standards and customer satisfaction.
  • Supervise and monitor third-party business providers to ensure efficiency and service quality.
  • Report regularly to the Board of Directors and Board Chair on business performance and development.

2. Risk Management & Internal Control

  • Ensure compliance with all operational, financial, and regulatory requirements.
  • Implement a strong risk culture within the company and oversee financial and administrative risk management.
  • Monitor and control branch operations to ensure adherence to rules and procedures.
  • Supervise cash-flow management, fund movements, and security of financial transactions.
  • Oversee credit risk management by implementing credit strategies, policies, and procedures.
  • Ensure the security of people, cash, fund transportation, and key management.
  • Supervise debt collection, handle unpaid debts, and initiate collection procedures.
  • Oversee the company’s Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policies.

3. Team Management & Leadership

  • Distribute tasks and ensure proper scheduling for effective company operations.
  • Provide leadership by explaining, guiding, and implementing the company’s commercial policies.
  • Organize monthly sales and coordination meetings to track business progress.
  • Delegate responsibilities to team members to enhance performance and efficiency.
  • Conduct employee performance evaluations, identify development needs, and ensure staff motivation.
  • Handle internal conflicts and disputes between staff and customers.
  • Conduct annual staff appraisals and set individual performance objectives.
  • Onboard and integrate new employees into the organization.
  • Support and train employees to improve their skills and identify high-potential talent.
  • Assist in recruiting new staff to meet company growth needs.

4. Regulatory Compliance & Business Monitoring

  • Monitor new product development to ensure regulatory compliance.
  • Oversee all accounting and financial reporting, coordinating with internal teams and external auditors.
  • Represent the company at external workshops, seminars, and regulatory sessions.
  • Participate in financial education and training initiatives.
  • Oversee tax declarations, SESAME preparation, and other financial obligations with the accounting team.
  • Ensure adherence to organizational policies, procedures, and manuals for operational excellence.
  • Prepare budgets, annual business plans, and operational plans.
  • Implement the company’s expansion strategy, including new branches and product development.

Education, Experience, and Required Skills for the General Manager Position

Education

  • Minimum: Bachelor’s degree (Bac+3) in Banking, Finance, Marketing, Commerce, Sales, Management, or an equivalent discipline.
  • Preferred: Master’s degree (MBA) in Finance, Business Administration, or Economics.
  • Professional certifications such as CFA, ACCA, CPA, or similar credentials (a plus).

Experience

  • Minimum of 7 years of experience in a microfinance institution (MFI), banking, or commercial financial transactions.
  • At least 5 years of experience in a senior management role within a top-tier microfinance or banking institution.
  • Proven track record in managing resources, overseeing financial operations, and driving strategic growth.
  • Experience in achieving sales, business development, and commercial objectives.
  • Strong background in risk management, compliance, financial analysis, and regulatory frameworks.

Required Skills & Competencies

1. Industry Knowledge & Regulatory Compliance

  • Strong knowledge of microfinance and banking products, services, and operations.
  • In-depth understanding of COBAC regulations and financial sector policies.
  • Expertise in risk management, financial analysis, and portfolio management.
  • Understanding of property security techniques and internal control measures.

2. Leadership & Strategic Management

  • Proven ability to develop, implement, and execute business growth strategies.
  • Strong participative leadership skills, with the ability to coach, mentor, and motivate teams.
  • Experience in organizational management, resource planning, and decision-making.
  • Ability to analyze KPIs, financial reports, and key business metrics for strategic decision-making.

3. Business Development & Sales

  • Strong knowledge of marketing, customer targeting, and competitive analysis.
  • Mastery of sales techniques, client prospecting, and commercial negotiation.
  • Proven ability to establish and expand customer portfolios and drive revenue growth.
  • Ability to conduct market research and identify profitable business opportunities.

4. Financial & Risk Management

  • Expertise in cash flow management, credit risk assessment, and financial forecasting.
  • Strong understanding of lending strategies, credit risk frameworks, and debt collection procedures.
  • Experience in implementing compliance policies, internal controls, and audit processes.

5. Team Management & Organizational Development

  • Ability to distribute tasks, manage work schedules, and optimize staff productivity.
  • Skilled in performance evaluation, training, and professional development.
  • Experience in handling staff disputes, conflict resolution, and corporate culture enhancement.
  • Strong ability to motivate employees, encourage teamwork, and enhance job satisfaction.

6. Communication & Relationship Management

  • Excellent verbal and written communication skills in French and English (bilingual proficiency required).
  • Strong ability to lead meetings, present reports, and negotiate with stakeholders.
  • Strong interpersonal skills to build relationships with clients, regulators, and investors.
  • Ability to maintain the institution’s reputation and promote its values internally and externally.

7. Technology & Digital Finance

  • Proficiency in financial software, banking applications, and Microsoft Office Suite (Word, Excel, PowerPoint).
  • General knowledge of banking software systems and digital banking tools.
  • Experience in managing digital financial services and IT security risks.

8. Personal Traits & Work Ethic

  • Strong analytical and problem-solving skills with attention to detail.
  • Objective, impartial, and highly ethical, demonstrating integrity and honesty.
  • Ability to work under pressure, meet deadlines, and achieve performance targets.
  • Customer-centric mindset, ensuring high levels of client satisfaction and loyalty.
  • Initiative-driven, with a proactive approach to challenges and business opportunities.

Internal and External Relations

Internally:

  • Accounting
  • Human resources
  • Operations and Marketing
  • Branches
  • Internal control
  • Board of Directors

Externally:

  • Customers (members), Partners, suppliers, prospects, Auditors, Legal partners, Service providers…etc.

How to apply

To apply for this position, applicants should submit their CVs and cover letters via email to recruitment@metrocreditplc.com.

The subject should read ‘General Manager’

Thank you in advance for your interest in this position. Only those who meet the requirements will be contacted. If you have not been contacted four (4) weeks after closing, consider your application unsuccessful.

Deadline for applications: Rolling Basis.