Date: 05-03-2025
Company: MetroCredit COOP Ltd.
Category: Finance
Job type: Full time.
Position Title: Customer Assistant
Number of positions: 1
Duration: 1 year renewable
Application period: Rolling basis
Location: Buea
Institution Overview
Metropolitan Cooperative Credit Union Ltd is a Category 1 MFI created in 2024 providing savings and loans solutions to Unbanked Cameroonians as well as digital financial solutions to small businesses and corporate structure. Headquartered in Buea, Cameroon with expansion plans across the national territory and beyond Cameroon to other African markets.
website: www.metrocreditplc.com
Job Brief
Under the supervision of the Branch management, you will be in charge of receiving and orienting MetroCredit COOP Ltd’s customers (members); manage administrative procedures for our different products: loans, accounts.
Metrocredit places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, and strong work ethic.
Functional Responsibilities:
1. Customer Support & Service
- Welcome and assist customers with inquiries, transactions, and general banking needs.
- Provide accurate information on products, services, and banking procedures.
- Resolve customer complaints and escalate complex issues when necessary.
- Assist customers in completing forms, applications, and other banking documentation.
- Educate customers on available banking channels (mobile banking, ATMs, online services).
2. Sales & Product Promotion
- Assess customer needs and recommend appropriate financial products and services.
- Cross-sell products such as savings accounts, loans, credit cards, and insurance plans.
- Promote and guide customers on new banking services and digital solutions.
- Make sales referrals to relevant banking teams for advanced financial solutions.
3. Transaction Assistance & Processing
- Guide customers through deposit, withdrawal, and fund transfer processes.
- Assist in verifying transaction details to ensure accuracy.
- Support cash-handling operations, including basic transaction processing when needed.
- Assist in tracking customer service requests and ensuring timely follow-ups.
4. Risk Management & Compliance
- Ensure adherence to banking regulations and internal policies when assisting customers.
- Verify customer identification and documentation for compliance with KYC (Know Your Customer) requirements.
- Monitor and report suspicious activities to mitigate financial risks.
Education, Experience and skills
- Degree or HND in Management/Accounting/Banking/Finance/Commerce/Marketing/Insurance;
- At least 2 years’ working experience in an enterprise as Customer service assistant and /or account manager and teller;
- An experience in the finance sector or insurance will be an added advantage;
- A good knowledge on customer relationship and commercial aptitudes.
- Solid commercial aptitudes;
- Must have interpersonal skills with clients;
- Vigor, sense of organization and a high capacity to adapt.
- Mastery of computer tools;
- Mastery of English and/or French (the second language will be an added advantage);
- Good knowledge in the micro, small and medium enterprises sectors in Cameroon.
How to apply
To apply for this position, applicants should submit their CVs and cover letters via email to recruitment@metrocreditplc.com.
The subject should read ‘Customer Assistant’
Thank you in advance for your interest in this position. Only those who meet the requirements will be contacted. If you have not been contacted four (4) weeks after closing, consider your application unsuccessful.
Deadline for applications: Rolling basis